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jewellery
Original price was: R402,50.R253,00Current price is: R253,00.
the best jewellery
Description
Additional information
| Weight | 1 kg |
|---|---|
| Dimensions | 210 × 320 × 400 cm |
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Shipping Policy
1. Vendor Responsibility
All vendors must ship products directly to buyers in a timely manner.
Vendors must provide an accurate tracking number for each order so buyers can track their shipments.
2. Tracking and Delivery Confirmation
Vendors must update the tracking number in the system as soon as the product is shipped.
Buyers can monitor their shipment status using the provided tracking details.
A product is considered \"delivered\" only when the buyer confirms receipt or the courier service provides official delivery confirmation.
3. Shipping Costs
Vendors are allowed to charge buyers a shipping fee, which must be clearly stated at checkout before purchase.
The shipping fee must be reasonable and aligned with standard delivery rates.
4. Payment and Withdrawal Policy
Vendors cannot withdraw funds until the buyer confirms they have received their order.
If a buyer does not confirm receipt, the vendor must provide proof of delivery through the tracking system.
If a dispute arises regarding delivery, the courier’s confirmation will be used as the final proof.
5. Dispute Resolution
If a buyer claims non-receipt, the vendor must work with the courier service to resolve the issue.
In cases where a package is lost or delayed, vendors must take responsibility for refunding or reshipping the product.
6. Compliance and Penalties
Vendors who fail to comply with these shipping policies may face account restrictions or suspension.
Repeated violations may lead to permanent removal from the platform.
Refund Policy
1. Vendor Responsibility
Vendors must ensure that all products shipped match the descriptions and images displayed on the platform.
If a vendor ships the wrong item or an item significantly different from the listing, they are required to issue a refund.
2. Eligibility for Refunds
A buyer is eligible for a refund if:
They receive the wrong product.
The product is significantly different from the description (e.g., different size, color, brand, or missing key features).
The product is defective or damaged upon arrival.
3. Refund Process
Buyers must request a refund within [set timeframe, e.g., 7 days] of receiving the item.
Vendors must verify the issue and process the refund promptly.
Refunds can be issued in the form of store credit or a cash refund, based on the buyer’s preference.
4. Return Requirements
In most cases, the buyer may need to return the incorrect or defective item before receiving a refund.
Vendors must provide a return shipping label if required.
5. Compliance and Penalties
Vendors who fail to process refunds for valid claims may face penalties, including account restrictions or suspension.
Repeated violations may lead to permanent removal from the platform.
Cancellation / Return / Exchange Policy
1. Order Cancellation
Buyers can cancel their order before it is shipped and receive a full refund.
If the order has already been shipped, cancellation is no longer possible, and the buyer must request a return or refund instead.
Vendors are encouraged to communicate with buyers via social media or email to confirm order details and resolve any concerns.
2. Refund Policy
A refund will be issued in the following cases:
The buyer cancels the order before shipping.
The vendor ships the wrong item or an item significantly different from the listing.
The product is defective or damaged upon arrival.
Refund Process:
Buyers must request a refund within [set timeframe, e.g., 7 days] of receiving the item.
Refunds will be processed in cash or store credit, based on the buyer’s preference.
Vendors may require buyers to return the item before issuing a refund. If a return is required, the vendor must provide a return shipping label.
3. Exchange Policy
Buyers can exchange an item for another if they are of equal value.
If the new item is more expensive, the buyer must pay the price difference.
If the new item is less expensive, the balance may be refunded or provided as store credit.
The buyer is responsible for any additional shipping fees for exchanges unless the vendor agrees otherwise.
4. Compliance and Penalties
Vendors must honor cancellations, refunds, and exchanges as outlined in this policy.
Vendors who fail to process valid refunds or exchanges may face account restrictions or suspension.
Repeated violations may result in permanent removal from the platform.
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