1. Order Cancellation

• Buyers can cancel their order before it is shipped and receive a full refund.

• If the order has already been shipped, cancellation is no longer possible, and the buyer must request a return or refund instead.

• Vendors are encouraged to communicate with buyers via social media or email to confirm order details and resolve any concerns.

2. Refund Policy

A refund will be issued in the following cases:

• The buyer cancels the order before shipping.

• The vendor ships the wrong item or an item significantly different from the listing.

• The product is defective or damaged upon arrival.

Refund Process:

• Buyers must request a refund within [set timeframe, e.g., 7 days] of receiving the item.

• Refunds will be processed in cash or store credit, based on the buyer’s preference.

• Vendors may require buyers to return the item before issuing a refund. If a return is required, the vendor must provide a return shipping label.

3. Exchange Policy

• Buyers can exchange an item for another if they are of equal value.

• If the new item is more expensive, the buyer must pay the price difference.

• If the new item is less expensive, the balance may be refunded or provided as store credit.

• The buyer is responsible for any additional shipping fees for exchanges unless the vendor agrees otherwise.

4. Compliance and Penalties

• Vendors must honor cancellations, refunds, and exchanges as outlined in this policy.

• Vendors who fail to process valid refunds or exchanges may face account restrictions or suspension.

• Repeated violations may result in permanent removal from the platform.